How can MeterPay help you today?
Search our help articles for a quick answer, send us an e-mail at help@meterpay.net or open a ticket and our team will get back to you. Every request gets a ticket number so you can follow it from start to finish. Respond to queries by e-mail or through the online Check Ticket Status link.
Get a faster answer
Include these details when you open a ticket:
- Your meter number and registered email or phone
- The transaction reference, amount and date
- A screenshot of any error message
- What you’ve already tried
Is your power off right now?
For urgent issues, mark your ticket as high priority or contact us on 02081 524670, 8am to 8pm Mon-Fri, 10am to 4pm Sat-Sun.
Report an urgent issuePopular help topics
FAQs for ConsumersCommon questions about MeterPay consumer accounts FAQs for OwnersCommon questions about MeterPay owner accounts ManualsInstaller, Owner and Consumer instruction manuals for our smart meters PasswordsHelp with MeterPay passwords and signing in
How support works
1. Send us your request. Open a ticket with a short description of the problem.
2. Get your ticket number. We email it to you immediately. Keep it handy for follow-ups.
3. Track and reply by e-mail. See every update from our team and respond in one place. We usually reply within 1 hour.